Meet Malgorzata Slizewska, Customer Service and Logistics Manager

“For the last 30 days, we’ve saved $25,454 in shipping costs with Shopify Shipping, which equates to about $305,448 per year,” says Jenni-Lyn Williams, CEO of SnarkyTea. According to Shopify data, shipping accounts for almost 9% of a business’s annual expenses, but over a third of new business owners said it was the most unexpected cost of starting a business. Shipping labels can eat into your logistics budget, especially if you’re shipping a low volume of orders.

Plus, SFN’’s pricing is competitive and transparent, ensuring you pay only for what your business requires. Conversely, larger warehouse networks often can use their heft to negotiate deeper discounts than lone businesses. Likewise, choose a 3PL that is also looking for a long-term partnership, such as one that’s able to advise you on how to maximize sales, reduce costs, and optimize your supply chain operations. Ask about the shipping methods they use, the service levels, and any pricing/discount information they’ll give once your inventory increases.

By implementing an RPA solution, the shipment tracking process was automated, which reduced response time by up to 80%. I have been with the organization for just over seven years and started in retail sales. During my senior year at the University of South Florida, as part of a Professional Development course within the business school, I participated in „mock interviews“. My interviewer referred me to Mondelēz, and I signed with the company that February.

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A good 3PL will also relocate your inventory based on where orders are coming from. It will ship goods closer to your buyers to ensure they’re always available in the closest warehouse possible. Non-asset-based 3PLs often focus more on tech solutions, while asset-based 3PLs might prioritize their physical infrastructure. Asset-based 3PLs usually specialize in specific industries or regions where they have facilities. Non-asset-based 3PLs might offer a wider range of services across different areas. Choosing between an asset-based and a non-asset-based 3PL can be a big decision for brands.

• MSC is also a founding member of the Digital Container Shipping Association (DCSA), which aims to set technology standards for the shipping industry to promote the growth of paperless documentation.
• Companies use it to predict demand, forecast supply chain shortages, and optimize delivery routes.
• The logistics industry’s uncomplicated adoption of hyperautomation solutions and key use cases’ success stories emphasize the potential of automation to transform business operations.
• If this criteria is met, the retailer will refund the customer either through store credit or a direct refund to the credit card they paid on.

Reverse logistics offers cost savings because it puts sellable items back on the shelf to be sold, while discarding others and freeing up storage space. By understanding these factors, FedEx can make informed decisions to leverage its strengths, address weaknesses, capitalize on opportunities, and mitigate threats in the dynamic and competitive logistics industry. He also ChatGPT said that while AI can enhance data analysis and improve efficiency, certain aspects still necessitate human involvement. Fahmi reminded the industry that the use of technology such as AI can improve service quality without reducing the need for human labour. Logistics refers to the process of storing, coordinating, and moving resources to a destination as needed.

After twelve years as an accountant, I transitioned into sales and teaching accounting, logistics, and customer service. My journey at Maersk has been a constant evolution, and it’s a journey I wouldn’t trade for anything. I have always applauded the organization for taking a stance on societal issues, because as an industry leader we must not be silent.

Jada Management Systems

When standard operating procedures are confusing or complex, the steps needed for AI-driven automation become difficult to define and even more difficult to support. Businesses that don’t start by simplifying their workflows can expect breakdowns in their AI-driven automation. For those interested in MSC’s services, please contact its experts in Thailand directly at tha-

Without a doubt, artificial intelligence (AI) is here to revolutionise the world, logistics included. My 33 years with Maersk have been a journey of resilience, inspiration, and the unwavering support of a company that values their employees. I’ve embraced opportunities, no matter how they came my way, and I’m committed to making a positive impact, even in the face of adversity.

This solution is MSC’s first carbon in-setting program, designed to reduce carbon emissions from within the business supply chain. It is part of the company’s commitment to accelerating environmental change in the industry through concrete actions,” revealed Ms. Onvorata. “MSC Thailand is enhancing its capabilities to provide excellent customer service experiences.

Maersk’s bonded warehouse is strategically located in the Hai Phong seaport area, along the main logistics axis of the Northern region, making it a pivotal logistics hub in north Vietnam’s international transportation network. The warehouse connects with Maersk’s current fulfillment center in Hai Phong and the upcoming terminal at Lach Huyen port, which is being developed through a strategic partnership between APM Terminals and Hateco. This connection is expected to strengthen Maersk’s capabilities in providing enhanced storage solutions and operational efficiencies, further streamlining customers’ supply chains and unlocking the local opportunities for growth. A.P. Moller – Maersk is an integrated container logistics company working to connect and simplify its customers’ supply chains.

Some 3PL relationships are embedded, meaning the 3PL partners with the brand and their supply chain more closely to avoid failures. Also, think about whether you want packages fully insured while in storage and during delivery and return. Understand if what you’re getting is insurance or simply a carrier-included liability. “Changing fulfillment providers can be strategically difficult and disruptive to your business, even when executed via the smoothest transition plan,” they said. A 3PL will send order confirmation to customers, as well as confirmation of shipping and delivery. Asset-based 3PLs can sometimes offer more tailored solutions, since they control their assets.

The use of advanced technologies like machine learning means more efficient operations, lower costs, and happier customers. Selecting a third-party logistics service is likely one of the biggest decisions you’ll make as you scale your international ecommerce business. You’re putting trust in the provider you select to take care of your brand and deliver the customer experience you envision. After you’ve scaled revenue to eight or nine figures, you might want to consider a financial- or information-based 3PL company. Consulting firms—like Chicago Consulting and St. Onge—provide industry-specific insight and can take the headache out of complex global supply-chain management. They also give internal controls on tasks like freight auditing, cost accounting, and inventory management to ensure consistency.

The evolution of customer experience in logistics is inseparable from the rapid integration of technology into the industry. Real-time visibility, predictive analytics, automation, enhanced communication, and customisation have collectively transformed how customers interact with logistics services. The result is a more efficient, transparent, and customer-centric supply ChatGPT App chain that meets and exceeds today’s consumers’ expectations. As technology advances, the logistics industry will undoubtedly witness further innovations, shaping an even more seamless and satisfying customer experience in the years to come. With the growth of online shopping, FedEx has expanded its e-commerce solutions to support businesses in the digital marketplace.

While value chain analysis is helpful, when emphasizing granular process details in a value chain, it’s important to still give proper attention to an organization’s broader strategy. DP World Chairman and Group CEO, Sultan Ahmed Bin Sulayem announced plans in November to invest up to $500 million to cut CO2 emissions from its operations by nearly 700,000 tonnes over the next five years. The reduction in carbon emissions represents a 20% cut from 2021 levels, through electrifying assets, investing in renewable power and exploring alternative fuels. The Global Freight Awards are the industry’s flagship awards programme that recognises and rewards excellence across all sectors of freight. The Customer Care Award recognises real examples of industry-leading customer care strategies.

The most exciting part for me, is being able to work on different types of projects from analytical to operational, so that I am constantly learning and working with new and different stakeholders. Being newer to CS&L, this has been a great way for me to get a holistic view of the entire function and understand what areas leaders are focusing on. Smaller shipments allow customers to order products in quantities that suit their needs, reducing the risk of excess inventory or understocking. Our reliable and responsive teams, equipped with a wealth of logistics and supply chain expertise, help us to stay agile and resilient.

Celonis has taken this a step further with its development of object-centric process mining (OCPM) which funnels multiple layers of cross-business process mining insight into a single three dimensional, end-to-end process perspective. In today’s world, good customer experience matters, and integrated logistics has the potential to deliver. You can foun additiona information about ai customer service and artificial intelligence and NLP. In the late 1990s and early 2000s, FedEx faced new challenges as the rise of e-commerce transformed the retail landscape. These strategic moves helped FedEx capitalize on the e-commerce boom and solidify its position as a leader in the industry. With the rise of fulfillment automation, logistics is becoming more efficient and user-friendly.

Furthermore, it has helped Lion Parcel to become a more “data-driven customer-centric company”. The event was attended by Mr. Lasse Pedersen Hjortshøj, the Commercial Counsellor of the Danish Embassy in Vietnam, highlighting the strong support for fostering international business growth. Due to the changes, the Safmarine and Damco brands will no longer be marketed by the end of 2020. Maersk’s collaboration with the Ocean Clean-up organization and investing in vessels which use green methanol are just two examples of the huge steps Maersk is taking towards a more sustainable future. I think this sets an example for the rest of the industry as well as the the rest of the world to follow.

Customer service is a critical aspect of logistics operations, and automation can improve the overall customer experience. An RPA solution can provide customers with real-time shipment tracking, automated delivery notifications, and quick response to inquiries, resulting in improved customer satisfaction. Much of delivering good customer services relies on logistics operations, including speed, quality, logistics and customer service cost and fulfilment. It connects all stages of the supply chain – from production, storage, transport, and delivery – to optimise the flow of goods. The result is more streamlined, accurate, reliable deliveries and the potential for improved customer experience. The acquisition of MNX expands UPS’s capabilities of time-critical logistics, especially for healthcare customers in the US, Europe and Asia.

Agility will also leverage OpenText technologies to improve the environmental sustainability of their operations. „When an organization can track goods from origin to destination, and anything in between, they can optimize shipping to reduce carbon emissions,“ said Sharma. „Our global strategy is to be consistently efficient and sustainable in our operations, and OpenText is helping us accomplish this.“ Jebel Ali Port is a leading international gateway port, ideally located to serve the East-West trade corridor connecting to 150 cities globally.

You’ll also need to accurately forecast inventory levels to appropriately stock warehouses in your network. For example, if you’re a US-based merchant and want to test your products in the UK, it makes sense to store a small batch of inventory in the country using a 3PL. This removes the complexity of learning about local real estate and labor laws before you know if the market is even worth it.

From managing inventory to planning transportation, efficient logistics plays an invisible but crucial role in keeping a business running smoothly. The history of logistics management software can be traced back to the 1960s, when IBM developed the first computerized inventory management system to help NASA coordinate manufacturing for its moonshot. The software was quickly adopted and replicated across the logistics industry, digitizing the process of inventory audits and stock counting. Forecasts are typically based on historical sales data, such as seasonal sales volume patterns.

About A.P. Moller – Maersk.

This also makes your ecommerce business more sustainable, as a closer location means less carbon going into the atmosphere due to reduced fuel consumption. Smartly planned routes can also get products into your customers’ hands faster, helping you meet the demands of two-day or even next-day delivery. Efficient logistics management keeps items in stock and ensures speedy delivery to customers.

This transparency and visibility into the shipping process instils confidence and trust in the brand, enhancing the overall customer experience. When product demand can surge up or down unexpectedly, businesses need a supply chain solution they can rely on to fulfil customer requirements. With predictable lead times and schedules, you can ensure customer satisfaction through the seamless movement of cargo and consistent service levels.

FedEx remains a driving force in the global logistics industry with a solid commitment to innovation, a robust network infrastructure, and a customer-centric approach. Despite the challenges and disruptions faced along its journey, the company’s unwavering dedication to delivering packages quickly and reliably has propelled it to become a trusted partner for businesses and individuals worldwide. AI is more efficient in these decisions because it incorporates the principles of the traditional “digital twin” into its software. “Making the digital twin part and parcel of the core AI product allows it to orchestrate greater warehouse efficiency, which results in a better client experience,” says Eisbart. Companies use it to predict demand, forecast supply chain shortages, and optimize delivery routes. For example, UPS uses AI to analyze data from its delivery vehicles to anticipate traffic patterns and discover more efficient routes, saving millions of miles and dollars each year.

Operational Optimization and Digitalization

I think my team is the best, we call ourselves the dream team, we help each other wherever we can. For example, when I first joined, there was someone from my team who was working late, and another colleague offered to share the work with them so both of them could finish earlier. Our sister community, Reworked, gathers the world’s leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

But if you’re provided with updates at each point in the returns process and receive a refund quickly, you’re more likely to try another product from the same retailer. Customers know that even if the second purchase they make eventually needs returning, the process is hassle free. If this criteria is met, the retailer will refund the customer either through store credit or a direct refund to the credit card they paid on.

Reverse logistics is the process of managing the return of products for repair, replacement, refund, or disposal. Many companies have a review process for incoming returns to determine whether you can resell items and to issue refunds. Tasks include creating invoices, printing shipping labels, working with carriers, and handling returns (a process known as reverse logistics). Shopify makes it easy to manage your warehouse and store inventory from a single platform through Flexport. Westlake Global Compounds recently announced a collaboration with FourKites to offer real-time shipment tracking as part of its logistics and customer service offerings. It’s also possible to utilize AI chatbots to support drivers when issues arise, which can dramatically increase efficiency by cutting down on the number of messages dispatch teams must reply to.

Leveraging AI-powered tools in the driver management process can address those problems. AI has the capability to dramatically improve efficiency in this area by streamlining workflows and completely managing certain processes. Lion Parcel found that this has created a “360-degree view” of every customer, enabling it to track customer communications and data in real time and deliver seamless operations at scale. “Lion Parcel’s use of AI with Salesforce exemplifies how this transformative technology is personalising customer experiences at scale,” Salesforce senior vice president and general manage of ASEAN Sujith Abraham said.